Refund policy

Unfiltered Southern Return & Refund Policy

Many of our products are made to order especially for you. Please review the product description, size chart, color, and personalization details before placing your order.

Made-to-order products

Except where required by applicable law, we do not accept returns or exchanges of made-to-order products for change of mind, incorrect size selections, or color preferences. This does not affect your rights if an item arrives damaged, defective, or incorrect.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us within 30 days of delivery by replying to your order confirmation email. Include your order number, a description of the issue, and clear photos of the item and packaging where available. We will review the issue and arrange an appropriate replacement or refund. Please do not send items back without contacting us first. There is no return shipping charge for an approved damaged, defective, or incorrect item claim.

Other products

For products that are not made to order, you may request a return within 30 days of delivery by replying to your order confirmation email. Items must be unused, unworn, and in their original condition and packaging. Contact us before returning anything so we can confirm eligibility and provide return instructions. For change-of-mind returns, you are responsible for return shipping costs, and original shipping charges are not refundable except where required by law. We do not charge a restocking fee.

Cancellations and order changes

Contact us as soon as possible if you need to cancel or change an order. Because production may begin soon after an order is placed, we cannot guarantee cancellations or changes once production or fulfillment has started, except where required by law.

Refunds

We will notify you after reviewing your claim or receiving and inspecting an approved return. If a refund is approved, we will issue it to your original payment method within 15 business days. Your bank or payment provider may take additional time to post the refund. If more than 20 business days have passed since we approved your refund, please reply to your order confirmation email so we can help.

Your consumer rights

This policy does not limit any rights you have under applicable consumer protection laws. Where mandatory cancellation, return, or refund rights apply, those rights take precedence over this policy. Made-to-order items are not automatically exempt from statutory return rights; any legal exception depends on the product and the applicable law.

Contact us

For return, refund, or order questions, reply to your order confirmation email with your order number.